Myndbend Process Manager™ Overview

[vc_row][vc_column][vc_video link=””][vc_column_text]Myndbend Process Manager™ makes workflow easy and flexible for any business using Zendesk. Our app is designed to help agents communicate within or across departments, establish an audit trail, and boost decision-making. Here are a few examples:

  • Manage the New Hire Onboarding process with linked tickets and inter-departmental approvals.
  • Control internal software or hardware orders with supervisor approvals
  • Establish tight controls around IT services and software releases with multiple levels of approval
  • Seek executive and finance approval on new contracts

With Myndbend Process Manager™ Lite you can:

  • Create unlimited child tickets/sub-tasks from requests to assign specific tasks to individuals or departments.
  • Keep workflow intact by requiring child tickets to be solved before the parent request can be solved.
  • Add one or many approvers to any request or child ticket. Approvers can be agents or end-users.
  • Make approval decisions via email or via the app in Zendesk’s agent UI.
  • Establish an auditable process, such as IT Change Control following best practices in change management.
  • Allow managers and their employees to submit and approve interdepartmental requests painlessly

Get the Lite version for FREE

Upgrade to premium and get all of the Lite features plus…

  • Use templates to simplify common and time-consuming processes, such as on-boarding new hires.
  • Add approvers automatically when trigger conditions are met
  • Set up a hierarchy of approvers and add them dynamically to a ticket
  • Send customizable approval request emails with links to approve, deny, or request more info. 
  • Automatically generate child tickets when another child ticket is solved or approved.

Get all premium features for $6/agent/month (light agents not counted). Ask us about yearly discounts.

Do you have a process that could benefit from defining, approving, and tracking each step? Please sign up for the free 15 day trial here.[/vc_column_text][/vc_column][/vc_row]