Approvals in one ticket often need a hierarchy or sequence. For example, the Senior VP approver may not want to be asked to approve until the Manager has approved. By setting up the proper targets and triggers using the configuration tool, you can sequence approvals.
You will learn how to specify approver user IDs in the trigger action. When the trigger conditions are met, the approvers will be processed in the order they were listed in a comma separated list. Once an approver is added by MPM, and has approved, the next approver will automatically be added to the ticket. We are awaiting approval from the first approver. Upon approval, the next approver will be added, and so-on (up to 10 approvers in sequence).