Want to try out the premium functionality? Please install "Myndbend Process Manager Lite" from the Marketplace and sign up for the trial here.
Myndbend Process Manager™ makes workflow easy, convenient and flexible for both agents and administrators. The app is integrated in Zendesk and supports:
- Planning, assigning, tracking, and reporting each step of the process
- Approvals for each step of a process, as necessary
- Multiple approvals for one ticket
- Go-aheads or denials can be given by management, agents and end users
With Myndbend Process Manager™ you can:
- Designate one or more approvers for parent and child tickets
- Create child tickets that must be closed before the parent ticket can be closed
- Use pre-established and custom templates as macros to simplify common processes, such as on-boarding new hires.
- Establish an auditable process, such as IT Change Control following best practices in change management
- Allow managers and their employees to submit and approve interdepartmental requests
- Approve or deny requests via email using tags
- Automatically generate child tickets when another child ticket is solved or approved. (Premium version required)
Get all premium features for $6/agent/month (light agents not counted). Have over 50 agents? Ask us about discounts.
Want to try out the premium functionality? Please install "Myndbend Process Manager Lite" from the Marketplace and start the free trial from within the app or you may sign up for the trial here.