Minimize risk with IT Change Management automation within Zendesk

Systematize your current ITIL Change Management process in Zendesk while maintaining high-quality standards. That’s the power of Myndbend Process Manager for Zendesk.

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A high-powered Zendesk app designed for more efficient IT Change Management.

Myndbend Process Manager helps you establish tighter controls around IT services and software releases while accommodating multiple levels of approval across departments with automated tasks, parent/child tickets, and approval processes within your existing Zendesk setup.

 

IT Change Management Example

The app you need when controlling cost and reducing risk is the name of the game 

 

Learn more about how Myndbend Process Manager for Zendesk works

  • Automatically add approvers and child tickets
    When your implementation teams take on new IT projects, wouldn’t it be nice if the necessary child tickets, tasks, and approval workflows were created for these groups automatically. Requesting an approval from certian number of people on the team, or requesting approval in particular sequence? Myndbend Process Manager makes it easy.
  • Lock ticket fields once approval process has started
    Once approval process has started, you might want to lock certain fields from being edited. Pick and choose which fields to lock down, and get notified if someone tries to temper with the information in them.
  • Schedule a ticket
    Often times there are recurring tasks that happen every X days. Myndbend Process Manager helps you automated these tasks.
  • Approval overview
    Get an easy access to all of the approvals in your organization so you know who approved what, when and how fast!
  • Keep teams and stakeholders informed
    Not knowing is no longer an excuse—Myndbend automatically adds change approvers and generates email requests for approval when required. Change managers can approve, deny, and review, and make comments on approval requests right from their email.
  • Avoid cost inflation and liability with auto-escalation
    Big IT projects have a lot of moving parts, and keeping teams on task and on time is an age-old problem. Myndbend Process Manager allows you to automatically escalate or flag for review tickets that exceed acceptable time for completion.
  • Templatize change management models
    Part of reducing cost and limiting liability is proofing your change process against sudden change, unexpected events and exceptions. With Myndbend, you can include contingency instructions directly into your process templates.

Keep your change advisory board happy and your staff up-to-date every step of the way

  • Close control, from start to finish
    Our goal is to support a common objective in IT: maximize value, reduce service disruptions from incidents and rework, and align with business needs. From creation, review, and approval to testing, implementation, and follow-up, Myndbend gives you the control you need to keep things on schedule and compliant.
  • Establish reliable audit trails for every project
    Not only can you sequence approvals by establishing a simple hierarchy of approvers and automate your IT change workflows with triggers, but Myndbend makes it easy to establish auditable processes for better IT change control that follows the latest best practices. When things go wrong, you’ll know how to address the problem and avoid it next time around.
  • Empower your advisory board
    Myndbend helps facilitate convenient communication between responsible parties, transparency among stakeholders, and flexible control of permissions and accessibility.

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